Preview flow on different channels

Preview a flow

1. Click the Preview button (top left of canvas).

2. Select the channel you want to preview the flow on.

   • Note: You can only select from those channels that have been set up in your account.

3. Add the test details for the selected channel.

   • Note: For testing purposes, this can be anything and does not have to be a real phone number.

4. Select the flow you want to preview using the Select Route drop-down (defaults to the flow currently in context).

5. To exit, click the Stop preview button (top left of canvas).

Preview on WhatsApp

Previewing the WhatsApp channel offers a rich experience, including media, location sharing, etc.

1. Click Start.

2. Type something in the text box and press Enter to trigger your flow.

Preview on SMS

The SMS channel preview provides a simpler, text-only experience including a character count so flow-builders can correctly structure their messages.

Preview on USSD

The USSD channel preview provides a similar experience to SMS, with shorter, text-only messages.