Initiate WhatsApp conversations

You can use Chat Flow to initiate a WhatsApp conversation with your customers.

This opens up many possibilities to contact your customers on WhatsApp without having to wait for them to reach out first (e.g., sending reminders, shipping updates, marketing messages, promotions, etc.).

When initiating a conversation with customers via WhatsApp, you must use a WhatsApp message template. Chat Flow makes use of a dynamic API flow that gets triggered by an incoming payload. This sends out a pre-approved WhatsApp message template to the specified numbers.

Learn how to send WhatsApp message templates via Chat Flow here.