Location sharing

Use the Location Sharing node to either send a location pin to a customer OR receive a location pin from the customer and use the latitude, longitude, location name, and address within your flow.

Inbound location sharing

Request a location pin from your customer to use in the workflow.

To extract specific information relating to a location shared by your customers, use these variables in your workflow.

• The "Send Location" button text cannot be edited.

• Real-time (live) locations are not supported.

Setup of a Location Sharing node (inbound) with text header.

Example flow containing Location Sharing node (inbound)

Below is an example of what the customer sees in WhatsApp when chatting with your business. The customer is asked to share their location with the business, which they can easily do by tapping the Send location button. The business can then utilize this information in their workflows.

On the Cloud environment, Meta does not support the header, and will only display the message and button.

Location request interactive message as seen by customers in WhatsApp

Outbound location sharing

Send a location pin to a customer they can open in their mobile device's navigation app.

Real-time (live) locations are not supported.

Setup of a Location Sharing node (outbound)

Example flow containing Location Sharing node (outbound)

Below is an example of what the customer sees in WhatsApp when chatting with your business. The business sends a location pin that the customer can open in the navigation app on their handset.

Busienss sending a location pin as seen by customers in WhatsApp.